Dynamics 365 (D365) is Microsoft`s cloud-based enterprise resource planning (ERP) and customer relationship management (CRM) software that helps businesses streamline their operations and improve their customer experiences.
To ensure the proper functioning and support of D365 solutions, Microsoft offers service agreements that cater to the specific needs of businesses. These agreements offer a range of services, including software updates and technical support to keep D365 running smoothly.
The main types of D365 service agreements are:
1. Premier Support: This is the most comprehensive level of support offered by Microsoft. It includes 24/7 phone and online support, proactive service monitoring, and a dedicated technical account manager assigned to your business.
2. Unified Support: This is a more flexible support agreement that provides support for multiple Microsoft products, including D365. It includes a dedicated support team with expertise in all Microsoft products and proactive service monitoring.
3. Professional Direct Support: This is a more basic level of support that provides phone support during business hours and online support 24/7.
With a D365 service agreement, businesses can rest assured that their systems are backed by Microsoft`s team of experts, ensuring that any issues can be resolved quickly and efficiently. In addition to technical support, service agreements offer access to new updates and features as they are released, helping businesses stay up-to-date with the latest technology.
Moreover, businesses can choose from several service agreement options depending on their specific needs and budget. By selecting the right agreement, businesses can save time and money on IT support, allowing them to focus on their core operations.
Overall, a D365 service agreement can be an excellent investment for businesses looking to maximize the value of their ERP and CRM platforms. With Microsoft`s technical expertise and support, businesses can achieve their goals and grow their operations with confidence.